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Global ITSM Operations & Service Resiliency Lead
Job in
Wayne, Delaware County, Pennsylvania, 19087, USA
Listed on 2026-07-23
Listing for:
The Vanguard Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Specialist
Job Description & How to Apply Below
The Vanguard Group in Wayne, Pennsylvania is seeking a Senior Manager, ITSM Operations & Service Resiliency to oversee IT service management operations, ensuring systems are stable and reliable. Responsibilities include leading a global team managing incidents and changes, fostering accountability, and driving operational improvements.
Qualified candidates will have a minimum of eight years in IT, including extensive leadership experience. Strong communication and problem-solving skills are essential, with an emphasis on using ITSM frameworks.
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