CMDB & ITIL Servicenow Admin

Position: CMDB & ITIL  Servicenow Admin
Title: CMDB & ITIL Process Governance Admin / Servicenow
Location: Malvern, PA;
Charlotte, NC;
Plano, TX or Phoenix, AZ (3 days’ on-site/hybrid)
Duration: Long Term contract

Qualifications
Minimum of five years related work experience, with at least one year of IT service management experience.
Undergraduate degree or equivalent combination of training and experience.
ITIL Foundation Certification
Experience in IT systems, CMDB, data administration, or governance environments
Data normalization experience and ability to maintain high-quality structured data
Data governance experience, including policies, standards, and controls
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
Understanding of ITIL processes and service management concepts
Experience or exposure to cloud platforms (AWS, Azure, or similar)
Strong communication and collaboration skills across technical and business stakeholders.

Primary Responsibilities

• Govern CMDB processes and standards.
• Reporting, analytics, dashboard creation, and data quality oversight.
• Maintain governance controls and data integrity.
• Support AI governance initiatives.
• Identify and automate manual governance processes.
• Partner with stakeholders to ensure proper onboarding and governance of new data sources.

Desired Background

• Strong Service Now administration experience.
• Familiarity with ITSM modules, CMDB, SAM, and HAM.
• Understanding of cloud, AI, infrastructure, and governance concepts.
• Knowledge of CSDM and IT service governance frameworks.
• Ability to communicate with technical and business stakeholders.

Certifications

• ITIL Foundation is effectively a must-have unless the candidate has significant practical ITIL experience.
• Service Now System Administrator certification is highly desirable.