CMDB & ITIL Servicenow Admin

CMDB & ITIL Process Governance Admin

Location:

Malvern, PA;
Charlotte, NC;
Plano, TX or Phoenix, AZ (3 days' on-site/hybrid)

Duration:
Long Term contract

Qualifications:

• Minimum of five years related work experience, with at least one year of IT service management experience.
• Undergraduate degree or equivalent combination of training and experience.
• ITIL Foundation Certification
• Experience in IT systems, CMDB, data administration, or governance environments
• Data normalization experience and ability to maintain high-quality structured data
• Data governance experience, including policies, standards, and controls
• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
• Understanding of ITIL processes and service management concepts
• Experience or exposure to cloud platforms (AWS, Azure, or similar)
• Strong communication and collaboration skills across technical and business stakeholders

Primary Responsibilities:

• Govern CMDB processes and standards.
• Reporting, analytics, dashboard creation, and data quality oversight.
• Maintain governance controls and data integrity.
• Support AI governance initiatives.
• Identify and automate manual governance processes.
• Partner with stakeholders to ensure proper onboarding and governance of new data sources.

Desired Background:

• Strong Service Now administration experience.
• Familiarity with ITSM modules, CMDB, SAM, and HAM.
• Understanding of cloud, AI, infrastructure, and governance concepts.
• Knowledge of CSDM and IT service governance frameworks.
• Ability to communicate with technical and business stakeholders.

Certifications:

• ITIL Foundation is effectively a must-have unless the candidate has significant practical ITIL experience.
• Service Now System Administrator certification is highly desirable.