Project Manager - Logistics & Service

Project Manager - Logistics & Service

Bluebell (Primary) Velo Logistics (Secondary)

This role sits at the intersection of project management, logistics coordination, quality control, and client service within the high-end cabinetry and interior finishing space. The position demands both strategic visibility across multiple concurrent projects and hands-on, on-the-ground execution. The manager serves as the critical link between designers, manufacturers, builders, installers, and ultimately the homeowner - ensuring every project moves seamlessly from conception through to completed installation and beyond.

• Maintain full visibility across active projects from the time cabinets come out of production through installation
• Manage and track reserve forms with manufacturers for each project
• Assign projects to appropriate manufacturer reserves with the help of designers depending on timing
• Monitor and track rough submittal timelines from manufacturers and ensure Bluebell meets deadlines accordingly
• Track final sign-off deadlines and cabinet manufacturer completion dates

• Arrange and coordinate deliveries to job sites and the warehouse
• Coordinate schedules with builders to determine site readiness for cabinetry
• Ensure job sites meet company standards and installation guidelines prior to delivery

• Oversee installation of cabinetry, appliances, hoods, hardware, countertops, back splashes, wood tops, and related millwork, conducting quality control checks during and after installation
• Follow up with builders when sites are not meeting readiness or quality standards
• Provide weekly updates to stakeholders on each project

• Maintain forward visibility on upcoming projects entering the pipeline, ensuring designers have completed all selections, procurement, and specifications prior to handling them off to the installation team

• Manage all incoming service calls, distinguishing between warranty issues and homeowner wear, tear, or damage, and schedule service visits promptly and efficiently
• Determine billing applicability, coordinate invoicing, and source any required parts or replacement pieces to ensure resolutions meet the highest satisfaction standards

• Transport materials, parts, and equipment between job sites, warehouses, and vendor locations, providing all-hands-on support across teams as needed
• Maintain communication with vendors, builders, architects, and designers, and support the marketing team with logistics coordination for events

• Oversee daily warehouse operations, including incoming receiving, inspection and photographing of items, and wrapping, packaging, and handling of goods
• Provide physical support including lifting and moving boxes and furniture, and collaborate on delivery days for Velo Logistics moving items for installation dates

• Seamless Coordination Projects move smoothly from production through installation with no surprises for designers, builders, or homeowners
• Proactive Problem-Solving Issues with sites, manufacturers, or schedules are identified and resolved before they cause delays
• Trusted Communication Stakeholders consistently receive clear, timely updates and feel confident the project is on track
• Service Excellence Warranty and service issues are resolved quickly, fairly, and to the client's satisfaction
• Operational Reliability Warehouse and logistics processes are accurate, organized, and dependable

• Project coordination across multiple concurrent timelines
• Strong communication with architects, builders, interior designers, and homeowners
• Logistics and supply chain awareness
• Quality control standards and follow-through
• Client-facing professionalism and service mindset
• Physical capability for hands-on warehouse and site work

• Competitive salary based on experience
• Health and dental insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities