Complex Operations Team Lead

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration to equip our teams to work at the highest levels possible.

Reporting to the Employee Benefits Operations Manager, the role is responsible for the implementation and execution of operational initiatives to support organic growth and revenue retention in the complex market. This role will manage the Employee Benefits service team in the assigned region, to ensure optimization of customer experience, operational efficiencies, change management and transformation, including overseeing all training and development of the service teams.

• Execute all Employee Benefits operations in the assigned region to ensure the best client experience possible.
• Maintain key client account management, as assigned.
• Manage the service team and team leads in the assigned region.
• Develop and implement standard operating practices to create efficiencies through use of technology and processes.
• Communicate consistently with the Employee Benefits Operations Manager and Director of Employee Benefits Operations, and Growth Leader as necessary.
• Execute operational initiatives that support organic growth and retention goals through collaboration with the leadership team.
• Lead and implement key carrier strategic initiatives to achieve placement and revenue goals in coordination with the EB Operations Manager.
• Quarterly review of the AM/AC book of businesses to ensure proper staffing to align with excellent customer service experience.
• Liaison between producers and account management teams.
• Facilitate regular department meetings to review workflows, procedures and promote a positive culture and work environment.
• Collaborate with human resources around personnel management and employee relations.
• Ensure compliance with regulations, policies, and procedures through approved business processes.

• Bachelor’s degree in business or related field or equivalent experience.
• Minimum 5+ years of complex employee benefits experience within an insurance-related industry with emphasis on complex group clients.
• Minimum 2 years of successfully managing a team.
• Current Life & Health Insurance license.
• Strong organizational and time management skills with attention to detail.
• Superior skills in operational leadership, employee development, and engagement.
• Professional verbal and written communication skills.
• Ability to analyze, interpret, and communicate financial data and reporting.
• Knowledge and experience with benefit platforms – including Employee Navigator or related systems.
• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
• Strong knowledge of Microsoft Office products.
• Excellent verbal and written communication abilities.

The base compensation range for this position is $100,000 - $110,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re building more than a business—we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from health and finances to family and future.

Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital (Grand Rapids,…