Patient Services Lead & Training Supervisor

IVI RMA is looking for a Patient Services Coordinator Supervisor for their location in Wayne, PA. This is a full-time role Monday-Friday.

Job Purpose

The Patient Services Supervisor will assist the Patient Services Manager in the direct oversite and daily management of all Patient Services Employees. They are responsible for the training and development of their employees. This role will play a large part in building a solid foundation for departmental workflow to ensure optimal care is provided to all patients.

Essential Functions And Accountabilities

• Onboards and trains new hires in all aspects of Patient Services
• Ensures understanding and consistency in key departmental areas such as policies, procedures, and patient care.
• Observes employee and patient interactions to provide coaching, guidance, and support.
• Frequently visits satellite offices to provide face-to-face support.
• Develops and continuously evaluates training curriculum to ensure safety, compliance, and productivity.
• Ensures that reconciliation reports are run and completed daily.
• Monitors how the employees record and process patient financial information and collect patient charges.
• Establishes best practices in reviewing errors and making recommendations to remediate and improve.
• Collaborates with the Patient Services Assistant Manager to ensure coverage across offices to maintain a fully functional department seven days a week, including all weekends and holidays
• Performs hands-on the Patient Services’ functions as needed due to absenteeism, open-to-hire, unusually high patient volume, etc.
• Assists with employee management through coaching, counseling, and employee development.

Supervisor Responsibilities (if Applicable)

• Ensure that team members have the necessary training for proper performance and development.
• Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.

Academic Training

• High School Diploma or equivalent (GED) - required
• Associate’s degree – a plus
• Area:
  Administrative Management or other related field

Position Requirements /Experience

• 3+ years practical experience working in a related field
• Previous Team Lead or Supervisor experience – preferred

Technical Skills

• Knowledge of Microsoft Office Suite:
  Word, Excel, Access, and One Note – required
• Performance management

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid:
  Life Insurance & Long-Term Disability & AD&
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.

Check out our websites at:  &

EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”#J-18808-Ljbffr