Social Media & Communications Manager

About Reminder Media

Reminder Media is a leading marketing services provider that has helped over 100,000 small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools. We serve real estate agents, insurance professionals, financial advisors, and other relationship-driven small businesses with branded lifestyle magazines, digital marketing platforms, and creative content that keeps our clients top-of-mind with the people who matter most to their business.

We are hiring a Social Media & Content Manager to own how Reminder Media shows up across our owned social channels. This is a hands-on creative production role: you will concept, produce, and publish short-form video and design assets, maintain a consistent publishing cadence, and grow engagement across platforms. The role also carries secondary responsibility for public relations support and for coordinating our presence at industry conferences and partner events.

Content production is the core of the job; PR and event coordination are meaningful but supporting elements of it. This is a hybrid position based out of our Wayne office. Regular in-office presence is required because much of the content production is filmed on site and developed collaboratively with our marketing and product teams.

• Concept, script, produce, and publish original short-form video for Instagram Reels, You Tube Shorts, and other active Reminder Media channels.
• Appear on camera and on audio in Reminder Media content on a recurring basis, and direct other on-camera participants including employees, clients, and partners.
• Produce supporting static and design assets for social, email, and web placement.
• Maintain a published content calendar and hit an agreed posting cadence across all active channels.
• Apply and maintain Reminder Media brand voice, visual standards, and messaging guidelines across every channel.
• Use approved AI tools for image, design, and video production in accordance with Reminder Media's AI Use Policy, including required documentation of AI-assisted assets.
• Track channel and post-level performance against defined engagement and growth targets, and report results on a recurring cadence.

• Draft press releases, product announcements, and other external communications for review and approval.
• Build and maintain a target media list, develop story angles, and pitch outlets and industry publications.
• Support paid and organic promotional efforts in coordination with the marketing team.

• Source, curate, and secure written permission for user-generated content and client testimonials, using Reminder Media's approved release and consent process.
• Ensure all testimonial and endorsement content complies with applicable advertising rules, including the FTC Endorsement Guides and Rule on the Use of Consumer Reviews and Testimonials, SEC Marketing Rule requirements applicable to investment-adviser clients , and state insurance and real estate advertising regulations.
• Route all testimonial content from regulated client segments through management before publication.
• Respond to comments, messages, and community engagement across channels within defined service-level expectations, escalating client service and complaint issues to the appropriate internal team.

• Serve as Reminder Media's primary point of contact for the conferences and industry events we attend, coordinating logistics, deadlines, deliverables, and on-site content capture.
• Maintain working relationships with event organizers and corporate and aligned partners, and coordinate cross-promotional content.
• Travel to and attend select events, including occasional overnight travel and work outside standard business hours during event periods.
• This role has no authority to sign, commit to, or otherwise bind Reminder Media to any vendor, sponsorship, event, or partner agreement. All agreements and spend commitments are routed to the CMO for approval and execution.

• High school diploma or GED.
• 2+ years of experience managing social media channels for a brand, business, or organization.
• Demonstrated experience producing short-form video from concept through publication, including filming, editing, and captioning.
• Demonstrated experience producing design assets for social or digital channels.
• Hands-on experience with AI tools for image, video, or design generation.
• Experience working from a content calendar and meeting recurring publishing deadlines across multiple channels.
• Experience using platform analytics to report on content performance.
• Willingness to appear on camera and on audio in published brand content.
• Ability to travel approximately [10-15%] annually, including occasional overnight travel.
• Portfolio of previously pub