Marketing Operations Specialist

The Marketing Operations Specialist serves the operational needs of the Marketing department. This includes, but is not limited to, helping keep projects, community initiatives and day-to-day workflows organized and moving forward. This role coordinates marketing operations, community partnerships and events, insights gathering, social media administration and communication with Ardent branches. This role requires a highly organized, responsive, independent worker who is comfortable working across departments to consistently execute plans.

• 1. Coordinate community partnerships, sponsorship activations and outreach initiatives that support Ardent growth, visibility and community-impact goals.
• 2. Serve as a primary Marketing liaison to branch teams by coordinating requests, communicating campaigns and promotions and supporting consistent execution.
• 3. Plan and execute community events, financial education programs and workshops, including logistics, staffing, materials, communications and post-event follow-up.
• 4. Publish approved content across social media channels and monitor comments and direct messages, responding or routing items as appropriate.
• 5. Coordinate Marketing projects, schedules, deliverables and follow-up, helping the department prioritize work, meet deadlines and understand project status.
• 6. Coordinate the review and approval of marketing materials through established compliance workflows and document approvals.
• 7. Contribute ideas and content for Ardent social media channels in collaboration with content and creative team members.
• 8. Manage the company store, including product selection, inventory, vendor coordination, order fulfillment and expense tracking.
• 9. Support vendor administration, including onboarding, scheduling and ongoing coordination with internal partners.
• 10. Support the implementation of brand standards, campaign materials and member-facing initiatives across Ardent branches.
• 11. Coordinate member surveys and other feedback initiatives, including project logistics, response collection and summary reporting.
• 12. Contribute to competitive analysis, market research and fee analysis.
• 13. Maintain department calendars, project records, procedures and other operational functions.
• 14. Track the Marketing budget and provide regular updates.
• 15. Perform other related duties as assigned.

• 1. Strong project-management and organizational skills, with the ability to coordinate multiple priorities, stakeholders, dependencies and deadlines.
• 2. Ability to plan and execute events, sponsorship activations, workshops and community initiatives with careful attention to logistics and participant experience.
• 3. Knowledge of social media platforms, publishing tools and community-management practices.
• 4. Working knowledge of marketing operations, vendor coordination and compliance-review processes.
• 5. Ability to establish practical workflows, maintain accurate records and follow projects through completion with limited supervision.
• 6. Strong interpersonal skills and the ability to work effectively with employees, community partners, vendors, volunteers and members of the public.
• 7. Excellent communication skills, with the ability to tailor information for branch employees, internal partners and external audiences.
• 8. Strong attention to detail, initiative, resourcefulness and sound judgment, including the ability to identify issues and
  ** escalate
  * * them appropriately.
• 9. Ability to represent Ardent professionally and support consistent application of the credit union brand across locations, events and communication channels.

• 1. Bachelor's degree in Marketing, Business, Communications or a related field, or an equivalent combination of education and relevant experience.
• 2. Minimum three years of experience in marketing operations, project coordination, community relations, event and sponsorship management or a related discipline required; experience in financial services or another regulated industry preferred.
• 3. Experience coordinating projects, budgets, vendors and events and working with a variety of internal and external stakeholders required.
• 4. Hands-on experience with social media account management, project-management, and survey or research tools preferred.

This position follows a hybrid schedule, with a minimum of three days per week in the office. Occasional evening and weekend availability is required, primarily during busier community event…