User Research & Insights Coordinator

Location: Radnor, PA

Onsite Flexibility: Hybrid typically 1 day in office per week

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension)
• Start: June 29, 2026 (or sooner)
• Pay Rate: $63.43 $ 70.90 / Hour (USD)
• Shift / Schedule: Monday Friday, 9 AM 5 PM EST
• Hours: 40 hrs/week
• Temp-to-Hire: No
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The UX/UR Chapter is supporting the client's CX transformation and contributing to the client's broader global AI transformation. The client is one of the largest U.S. suppliers of industrial gases, safety products, and related services. We are seeking an intermediate User Research & Insights Coordinator to provide hands-on support across user research execution, research operations, and insight management. This role will work closely with the Lead User Researcher and Senior User Researcher to help plan, organize, conduct, and document research that informs digital product and service experiences.

The ideal candidate is organized, detail-oriented, comfortable working with research data, and interested in helping build a more mature research practice. This person will help move research from raw data into structured, searchable, and stakeholder-ready insights. A key part of the role will include maintaining research documentation, supporting participant coordination, organizing findings in Dovetail, and helping ensure research data is handled securely and consistently.

This is a strong opportunity for someone who wants to grow in UX research, research operations, and insights management while contributing to customer and associate experiences across eCommerce, point-of-sale, onboarding, internal tools, and AI-enabled products.

• Coordinate research logistics, including participant recruiting, screening, scheduling, and session preparation.
• Prepare research materials such as discussion guides, test plans, surveys, screeners, and note-taking templates.
• Capture detailed notes and observations during interviews, usability tests, workshops, and research readouts.
• Organize raw research data into clear, structured inputs for synthesis, reporting, and future reuse.
• Maintain research repository hygiene in Dovetail, including tagging, taxonomy updates, study organization, and data quality checks.
• Support short-turnaround usability tests, surveys, and tactical research studies.
• Contribute to research documentation, including summaries, journey maps, persona updates, and insight libraries.
• Help ensure research data is handled according to privacy, accessibility, and ethical research standards.
• Track research activities, workflows, and outcomes in Jira or similar project management tools.
• Act as a secondary researcher when needed, supporting interviews, usability sessions, and synthesis activities.

• Strong organizational skills, attention to detail, and ability to manage multiple work streams.
• Working knowledge of UX research methods, including interviews, surveys, usability testing, and synthesis.
• Experience coordinating research logistics, participant scheduling, documentation, or study operations.
• Comfortable working with research data, notes, transcripts, tags, repositories, spreadsheets, and documentation.
• Familiarity with tools such as Dovetail, User Testing, Miro, Fig Jam, Google Meet, Excel, Google Sheets, Jira, or similar platforms.
• Strong written and verbal communication skills.
• Able to collaborate effectively with researchers, designers, product managers, and business stakeholders.
• Proactive, reliable, and comfortable identifying process gaps or operational needs with limited direction.
• Ability to manage multiple tasks, track workflows, and support research operations improvements.
• Comfortable collaborating in a hybrid/remote environment.
• Able to share examples that demonstrate research support, documentation, data organization, or repository management.

• Experience with taxonomy maintenance, repository hygiene, tagging structures, or…