Member Services Representative

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing!

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign‑up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding expectations.
• Positive mental attitude.
• Customer service background preferred.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Occasional exposure to commercial cleaning products during shift.
• Follow strict safety and cleaning protocols, including mask wear and social distancing as required.
• Paid day off for full‑time employees.

• My Flex Pay  financial wellness benefit for flexible payday options.
• FREE Planet Fitness Black Card Membership for every team player.
• Employee Assistance Program (EAP) with confidential counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits for all eligible team players.

Compensation:
Starting at $9.50/hr

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.