Technician Sr, IT Field Ops SNC

Vogtle IT Field Ops Technician JOB SUMMARY

This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function this position reports directly to the site IT manager.

• Bachelor’s/Associates of Applied Science/AS degree in Computer Systems Technology, Network or Electrical Engineering, Computer Science and/or Information Technology is preferred. Related work experience will also be considered.

• Primary
  
  Responsibilities include:
  
  

• Ability to troubleshoot both software and hardware issues both on site and remotely

• Ability to troubleshoot multiple operating systems, diagnosing and solving software faults

• Knowledge of:
  Computer operating systems and operating computer systems peripheral devices.

• Support all aspects of the end user including remote access, systems build and lease term (Desktop/Laptop) installation and setup and administration of desktops and laptops

• Support off-site equipment setup, troubleshooting, repair, and lease term (desktop/laptop) installation

• PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades, and bug fixes.

• Order PC’s/MAC’s, peripherals, and PC/MAC software as needed maintaining detailed records, including inventories through ticketing system. Dispose of aged equipment in a timely fashion.

• Perform initial application troubleshooting for site specific and fleet applications.

• Installs, troubleshoots, and repairs audio visual equipment, video conferencing equipment, in-house cable TV systems, loudspeaker setups and non-vendor supported printers.

• Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner

• Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.

• Experience implementing, integrating, and supporting vendor application solutions is required.

• Familiarity with Windows 10/11, MS-Office 365, and other Windows based applications.

• Ability to participate in a 9 week on-call rotation in support of 24/7 operations of the Plant Vogtle facility.

• Ability to work on-site for every scheduled workday. 4 days/week
  -10 hours schedule or 5 days/Week
  -8 Hours

• Nuclear plant support experience is preferred.

• Installs, troubleshoots, and repairs telecommunications equipment for southern company, Co-Owners, Nuclear Regulatory Commission, and data/voice cabling including computer and telephone lines, voice mail system, conference bridges, Voice over IP (VoIP) equipment, audio visual equipment, cabling for fiber optic and cable.

• Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment

• Must demonstrate the following behaviors:
  Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen

• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism

• Must be able to communicate with various levels of management and engineering as needed.

• Effective oral and written communications skills with the ability to convey complex technical issues in business terms

• Self-motivated with the ability to effectively manage multiple project…