Member Services Shift Leader

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.
• Assist in recruiting, hiring, and developing an entire team of high performers.
• Assist General Manager with staff oversight and management.
• Assist in scheduling and supervising staff.
• Assist in ensuring entire team is providing a world class member experience at all times.
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise.
• Involved in all front desk related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Assist in supply ordering, within club needs and budget parameters.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.