Customer Service Associate

Customer Service Associate

Virginia Panel Company Waynesboro, Virginia, United States

Customer Orders

• Prepares quotes and enters orders for customers ensuring accuracy of data entry
• Informs customers of available products, quotes prices and credit terms
• Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
• Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
• Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints
• Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.
• Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
• Enters new customer data and account information for current customers into database

High school diploma or general education degree (GED and two or more years related experience and/or training.

In depth knowledge of MS Office Suite Products, order processing and manufacturing software

Virginia Panel Corporation is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.