Waynesboro: Guest Services Team Lead

We’re on a mission to be the most hospitable team in the world!

At Team Outsider, we’re on a mission to be the most hospitable team in the world. We believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day.

Our values guide everything we do:

• We put our team first :
  We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!” :
  We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• We express gratitude :
  We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• We get better every day :
  We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.
• We are steadfastly resourceful :
  We do more with less and will do everything it takes to overcome a challenge.
• We give back :
  We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast‑paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds!

• Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service.
• Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem‑solving, and front desk operations.
• Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.
• Grow with Us: Develop your leadership and hospitality skills with a fast‑growing company in the outdoor industry.

As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members.

• Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment.
• Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all.
• Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency.
• Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well‑maintained.
• Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome.
• Promote the
  
  Experience:
  
  Share information about local attractions, campground activities, and special offers.

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Leadership
  
  Skills:
  
  Proven experience in leading and motivating a team.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem‑Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail‑oriented and capable of managing multiple tasks simultaneously.

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time.

If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.

The pay range for this role is:

16.50 - 17 USD per hour (Waynesboro, Virginia)