Project Manager, IT Project Manager, Change Management

Project Manager

Full Time Reston, VA, US

POSITION TITLE: Project Manager

WORK LOCATION: Remote

CLEARANCE REQUIRED: N/A

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

We’re currently building our Project Manager pipeline for anticipated upcoming Service Now transformation initiatives. We’re looking to connect with experienced professionals as we prepare for future project needs.

In this role, you will lead end-to-end Service Now engagements across a range of platform capabilities. You will serve as the primary client-facing project lead, managing scope, schedule, budget, risks, and team accountability while ensuring delivery aligns with business objectives and measurable outcomes.

• Manage projects across one or more platform products and workflows, based on client and program needs.
• Ensure delivery aligns with measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity.
• Coordinate cross-functional efforts spanning:
  • ITOM (Discovery, Service Mapping, Event Management)
  • ITAM (asset lifecycle management, compliance, inventory governance)
  • HRSD (employee case management, service delivery workflows)
• Maintain clear alignment between business objectives and platform execution.

• Develop and manage detailed project plans aligned to contractual scope and customer requirements.
• Track schedule, budget, risks, dependencies, and resource allocation.
• Facilitate issue resolution and proactively manage project risks.
• Support Agile/Scrum ceremonies and structured delivery practices.
• Maintain documentation, reporting, and governance standards consistent with consulting best practices.
• Leverage AI and intelligent tools to improve project planning, reporting, risk identification, documentation, and overall delivery efficiency.

• Build and maintain strong client and subcontractor relationships.
• Serve as the primary point of contact for project stakeholders.
• Communicate status, risks, and outcomes clearly and consistently.
• Ensure delivery of high-quality work and a positive customer experience.
• Provide ongoing feedback, guidance, and development support to project team members.
• Foster accountability, collaboration, and continuous improvement.
• Promote Intact’s culture and values within each engagement.

• 5+ years of progressive experience in a project management role
• Experience managing Service Now delivery engagements, particularly ITSM-focused implementations
• Working familiarity with ITOM, ITAM, and/or HRSD initiatives
• Experience managing Service Now delivery engagements across one or more Service Now Products or solution areas.
• Strong understanding of IT Service Management (ITSM) principles and IT operational processes
• Experience working with commercial and/or federal clients
• Bachelor…