Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Our mission is to create memorable experiences for our customers by continually delivering quality products and service. Join us in shaping the future of gaming.

Assistant Store Manager – supports the Store Manager in all facets of store operations, using elements of Game Stop's buy, sell, trade, and reservation business model to promote a sales culture and deliver outstanding guest service. This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best-in-class guest service: greeting guests, addressing questions and concerns promptly and courteously, informing guests of promotions, recommending items, and circulating throughout the store to prioritize guest needs over tasks.
• Support the shopping environment, visual and operational elements, current sales initiatives, and guest relationships to drive sales and repeat business.
• Process guest purchases/returns accurately using the POS system; ensure correct changes, proper bagging, and issue receipts with high-quality service.
• Respond to guest comments or questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop guest benefits, including new title reservations, trade-in, and loyalty programs.
• Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines.
• Observe associate performance and provide feedback; address unsatisfactory performance in coordination with the Store Manager.
• Provide recognition and feedback to associates and document performance where required in HR systems.
• Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates understand policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, manage breaks/meals, and maintain staffing to deliver exceptional guest service.
• Handle payroll tasks, including approving pay, paid time off, and time edits; verify accurate compensation.
• Maintain store cleanliness, organization, merchandising, and functioning fixtures and equipment.
• Fulfill Omni-Channel orders daily and protect company assets through inventory control and loss prevention practices.
• Support achievement of sales, profit, and shrink goals; perform administrative duties as required.
• Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily transactions in the POS system; manage closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to leadership.
• Process defectives/recalls and stock pulls; label boxes with packing lists.
• Maintain safety awareness; report injuries per company guidelines.
• Maintain store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening/closing procedures.

• Must provide proof of identity and eligibility to work in the United States; minimum age 18.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Retail management experience preferred (6+ months); retail sales/guest service/management experience preferred (2+ years).
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Genuine, individualized guest assistance; clear verbal/written communication in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment, independently or in a team, and meet…