Call Center Agent - PT

Banc First Corporation

Call Center Agent - PT

Weatherford, OK

Onsite Position, 122 N. Broadway, Weatherford 73096, Part Time

• Interacts with customers by phone as a Customer Service Representative.
• Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers.
• Efficiently processes telephone requests, including but not limited to stop payments, balance inquiries, account transfers, check orders, and account reconciliation.
• Provides accurate account maintenance and extraordinary customer service.
• Practices security procedures and protects customer confidentiality and privacy.
• Performs other duties and special projects as requested.
• Maintains regular and consistent attendance, which is an essential function of this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communication skills, both written and verbal.
• Willingness to handle customer questions and concerns with efficiency and diplomacy.
• Proficiency with Microsoft Office and ability to quickly learn banking software applications.
• Knowledge of or ability to quickly learn Banc First products, services, policies, procedures, and federal banking guidelines.
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
• Detail oriented and able to manage multiple tasks with high data accuracy.
• Developed critical thinking and decision making skills.
• Flexibility in work schedule:
  Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
• Demonstrated good attendance and punctuality.

• Bilingual (Spanish) a plus.

• Constant use of computer screens.
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.
• Ability to sit and/or stand for long periods of time during the workday.
• Long periods of typing and repetitive motion.
• Ability to lift and/or move and carry 10 pounds.

Hometown service, statewide strength. Banc First is committed to investing in the future of Oklahoma communities. Banc First is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - Banc First is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.