Quality Manager

About us:

Miraclon is the home of KODAK FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables Pure Flexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge.

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Position Description:

The Quality Manager is responsible for leading and maintaining the site Quality Management System (QMS) in compliance with ISO 9001:2015, ensuring product quality, regulatory compliance, and continuous improvement across manufacturing operations. This role drives data-driven decision-making, oversees quality assurance and control activities, manages supplier quality, and leads cross-functional teams in resolving quality issues through structured problem-solving methodologies.

Job Responsibilities:

• Quality Management System (QMS) & Compliance
  • Maintain and improve the site Quality Management System in alignment with ISO 9001:2015 standards.
  • Ensure compliance with documented information requirements (Clause 7.5), including document control, records retention, and revision management.
  • Lead internal and external audit preparation, execution, and follow-up, ensuring timely closure of findings.
  • Develop, review, and approve SOPs, work instructions, and quality procedures.
• Data Analysis & Continuous Improvement
  • Perform Pareto analysis on defects, nonconformances, and yield data to identify high-impact improvement opportunities.
  • Analyze quality metrics and trends using statistical tools (e.g., Excel, Minitab) to support decision-making.
  • Present quality performance, risks, and improvement initiatives to leadership during reviews.
  • Drive continuous improvement efforts using structured methodologies (e.g., Six Sigma, DMAIC).
• Root Cause Analysis & CAPA Management
  • Lead and facilitate root cause investigations using methodologies such as 5 Whys, Fishbone diagrams, and fault tree analysis.
  • Develop and implement Corrective and Preventive Actions (CAPA) for internal and external quality issues.
  • Verify effectiveness of corrective actions and ensure sustained resolution.
  • Prevent recurrence of nonconformances through systemic improvements.

• Nonconformance & Customer Complaint Management
  • Oversee the control and disposition of nonconforming materials.
  • Manage investigation and resolution of customer complaints, including communication and reporting.
  • Coordinate cross-functional teams to address quality issues and implement corrective actions.
• Supplier Quality Management
  • Lead supplier quality initiatives including qualification, performance monitoring, and corrective actions (SCARs).
  • Collaborate with suppliers and purchasing to improve incoming material quality.
  • Oversee incoming inspection and testing to ensure compliance with specifications.
• Cross-Functional Collaboration
  • Partner with engineering, operations, R&D, and supply chain to resolve quality issues and improve processes.
  • Support new product introductions, process changes, and validation activities.
  • Facilitate problem-solving discussions and quality improvement initiatives across departments.
• Team Leadership & Development
  • Supervise, mentor, and develop quality team members.
  • Provide training and guidance on quality standards, inspection methods, and problem-solving techniques.
  • Promote a culture of continuous improvement, accountability, and engagement.
• Audit & Risk Management
  • Ensure ongoing readiness for customer, regulatory, and certification audits.
  • Identify quality risks and implement mitigation strategies aligned with ISO risk-based thinking.
  • Monitor key performance indicators and implement proactive actions to reduce defects and variation.

Education, Skills & Experience:

• Bachelor's degree in a technical or scientific discipline (preferred).
• Minimum 5-8 years of experience in Quality Assurance/Quality Control in a manufacturing environment.
• Experience…