Development Operations Technician

Job Title

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Support the day-to-day operation of Nextlink's automation, CI/CD, Git Ops, monitoring, and cloud/on-prem platforms. Assist multiple departments in building scripts/tools for process automation and standardized data collection. Contribute to deployment, development, and maintenance of physical servers and cloud compute resources, and help test new infrastructure devices prior to production as part of the Nextlink Launch Pad process.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Automation, Scripting & Version Control:

• Identify, develop, and maintain scripts/tools to automate routine tasks (Python, Bash, Power Shell); use Git/Git Hub to manage code.
• Perform network/device change automation under documented change-management controls.

Network Monitoring Systems (NMS) – Zabbix (Operations):

• Onboard and maintain hosts in Zabbix: host groups, interfaces, macro values, and template assignment; verify data collection for new devices.
• Deploy/upgrade agents and proxies where needed; validate connectivity and fix common issues (timeouts, credentials, incorrect OIDs).
• Triage and tune alerts using approved standards; propose threshold/macro changes to reduce noise and improve signal before escalating to Engineering or the NOC.
• Dashboards & maps: keep NOC and team dashboards current; maintain service maps and business-level views for critical services.
• Automate routine tasks (host onboarding, maintenance windows, bulk updates) via the Zabbix API and scripts under change control.
• Data hygiene: coordinate with Data Operations to keep host metadata accurate (location, device type, owner); rotate SNMPv3 creds per policy; document runbooks and update device models.

Monitoring Device Models & Data Collection:

• Develop, test, and maintain device models for monitoring platforms; ensure correct polling/metrics and thresholds.
• Help the Data Operations team build and maintain device-level data collections (SNMP, APIs) and inventories.

CI/CD & Git Ops Support:

• Maintain CI/CD pipelines and runners; triage build/test failures and document fixes.
• Execute documented release/rollback procedures and perform smoke tests.

Datacenter & Cloud Operations:

• Assist with datacenter tasks: racking/stacking, inventory, imaging, firmware updates, and hardware lifecycle.
• Assist with provisioning and tagging of cloud resources (Azure/AWS/GCP) per standards.

Observability & AIOps:

• Maintain dashboards/alerts (Grafana/Prometheus/ELK); validate signals and escalate appropriately to Engineering or NOC.
• Use AI-assisted tools to summarize incidents, generate runbook steps, and reduce alert noise with supervision.

Documentation & Training:

• Document SOPs, code, and runbooks; contribute to internal knowledge bases and training materials.
• Track and report on project/work status using ticketing systems.

Associate degree (A.A.) or equivalent from a one-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

Hands-on with Zabbix host onboarding, templates, agent/proxy operations, SNMPv3, and basic Zabbix API use for routine tasks.

Minimum 2 years' experience with routers, switches, and common network/wireless devices.

Minimum 2 years' experience with SNMP and basic routing; basic wireless understanding.

Minimum 2 years' experience or training in Python and at least one of:
Bash, Power Shell, or JavaScript; familiarity with HTML/CSS is a plus.

Minimum 2 years' experience with Linux and Windows server/desktop operating systems.

Familiarity with cloud compute services (Azure/AWS/GCP) and virtualization/containers (Docker).

Ability to document and use tools such as Git Hub or other code…