Operations Manager - Workforce Centers

About Career Team

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Title: Center Manager

Reports To: Operations Manager - Centers

Location: North Central Texas

Employment Type: Full-Time, Non-Exempt Employee

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community.

• Oversee all employment and training initiatives within the Workforce Solutions Center; ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations; maintain accurate inventory records and complete assigned reporting tasks; identify community partnerships, collaborate with other professionals and maintain partner relationships.
• Coordinate and provide cross‑training opportunities and assess employee performance, recommending recognition or corrective action as needed.
• Manage the Center’s budget and achieve proposed funding allocations for service delivery.
• Coordinate with Business Services and Marketing & Communications to host outreach and promotional events to raise awareness of center services in the community; create and execute customer satisfaction strategies with measurable improvement goals.
• Track service outcomes for clients and staff to uphold high‑quality delivery standards; welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
• Ensure that the Center is appropriately engaging industry sectors to meet or exceed customer expectations.
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure; establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures.
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision‑making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled.
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a "ZAG" mindset.
• Other duties and projects as needed.

• A bachelor's degree in business, marketing, public relations, community organization, development or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Preferred knowledge and experience of workforce development program operations and development.
• Strong business knowledge of customer service best practices and performance management.
• Experience in training and coaching/mentoring.
• Strong project management, organizational, personnel, problem‑solving and data analysis skills, along with an ability to interact with employees at all levels.
• Excellent interpersonal skills and written and oral communication skills; strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment.
• Must have a valid driver's license and adequate vehicle…