Branch Sales Manager

Overview

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Position is located at 1515 W Macarthur Drive in Webb City, Missouri. Position requires flexibility Monday through Friday 7:45 AM to 5:45 PM with occasional Saturdays 8:45 AM to 12:15 PM.

SUMMARY: This position is responsible for the overall sales, production, and profitability of a retail branch. The Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and aggressively friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Branch Sales Manager is also responsible for providing consumer lending services to customers.

• Lead the branch team to assure top quality sales and service of current and prospective branch customers. Implement strategies to achieve sales benchmarks and objectives.
• Coach and develop the sales and service skills of branch associates.
• Manage the activities of a local bank branch. Directly supervise multiple associates. Recommend and maintain staffing levels to ensure superior delivery of customer service. Provide prompt and honest feedback to associates regarding performance of assigned duties.
• Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings. Must work effectively with centralized underwriting department.
• Ensure in-depth knowledge of Arvest products and services among all staff members. This includes digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
• Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
• Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
• Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations. Use sound judgment in the application of bank standards, policies and procedures regarding customers.
• Work directly with customers and/or associates to handle internal and external complaints and objections.
• Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
• Attend various weekly and monthly meetings and communicate appropriately.
• Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

• Cross-sell other services of the bank.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.
• Maintain involvement in community affairs to foster and promote the proper bank image at all times.