Child and Family Service Case Manager

Job Description

Full‑time Monday‑Friday 8:00 AM‑4:30 PM. On‑call rotation: evenings, weekends, some holidays. Telework may be available after a 6‑month probation. Mileage reimbursement: $0.50/mile. Valid driver’s license required. Background check required.

Child & Family Services Case Manager for the Northern Iowa Service Area based out of the Hamilton County HHS (1610 Collins St., Webster City, IA 50595) covering Webster City and surrounding areas.

As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. You will coordinate services and resources tailored to each family’s needs, monitor progress, support permanency planning, advocate for families through collaboration with service providers and legal partners, and help address underlying issues to promote reunification whenever possible.

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in‑home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

• Health, Dental, and Vision Coverage:
  Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage.
• Paid Time Off:
  Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:
  Participate in retirement plans such as IPERS, Retirement Investors Club (RIC), and Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:
  Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:
  Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program:
  Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:
  Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information:(Use the "Apply for this Job" box below)..

• Graduation from an accredited four‑year college or university;
• Or the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems;
• Or an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.

• Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.
• At the time of interview, applicants referred to Glenwood and Woodward State Hospital‑Schools will be assessed to determine if they meet federal government employment requirements as published in the Federal Register, Section 20‑CFR‑405.1101.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).