Financial Services Operations Rep

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Are you detail-oriented, tech-savvy, and ready to make an impact? In this role, you’ll help ensure accurate and timely processing of premium and claim-related payments while collaborating across teams to improve the customer experience. If you thrive in a fast-paced environment and enjoy problem-solving, this could be the perfect opportunity for you!

• Open, sort, and distribute mail, payments, and correspondence within established time standards
• Research, process, and reconcile premium and claim payments
• Handle payment exceptions and perform related research
• Review and resolve payment inquiries from customers and vendors
• Prepare and document checks for daily bank deposits within service level agreements
• Balance electronic vendor payment files and work with Treasury to resolve discrepancies
• Perform mail merges and send notifications to insureds and agents as needed
• Collaborate with internal departments and vendors to identify and report system issues
• Enter daily production metrics into the Insurance Operations database to ensure SLA compliance
• Maintain and purge payment logs, journals, stubs, and checks per record retention policies
• Create, distribute, and maintain data, letters, reports, logs, and correspondence within SLA standards

• Education: High School diploma or equivalent
• Experience: 0–1 year of related experience
• Strong organizational and prioritization skills
• Effective verbal and written communication
• Ability to work independently in a fast-paced environment
• Team-oriented with strong interpersonal skills
• Familiarity with office equipment (scanners, photocopiers) and vendor online tools
• High attention to detail and numerical accuracy
• Typing requirement: 90 keystrokes per minute for Financial Services or 90 wpm
• Proficiency in Microsoft Office and PC-based recordkeeping

Management has identified this position to require essential personnel. In the case of severe weather or other emergency situations, specific key individuals who are in this position will be required to report to work, regardless of the company being closed.

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy :
The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $19.00 - $20.00 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at ta .

We are proud to be an equal opportunity employer.

Nearest Major Market: Worcester
Job Segment: Call Center Representative, Operations Manager, Recruiting, Call Center, Financial, Customer Service, Operations, Human Resources, Finance