Intake Specialist - Adult Mental Health, Harrington Hospital Closing Shifts

Exemption Status:
Non-Exempt Hiring Range: $16.54 - $29.76 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday. Scheduled

Hours:

8a-4p.

Shift: 4 - Mixed Shift, 8 Hours (United States of America).

Hours:

40. Cost Center: 25080 - 4263 Outpatient Mental Health Svcs. This position may have a signing bonus available. a member of the Recruitment Team will confirm eligibility during the interview process.

Reporting to the Operations Manager, the Intake Specialist performs the day-to-day clerical functions needed to support the clinical operations of the department.

• Heavy telephone intake
• Patient registration
• Booking appointments
• Obtaining client data, identification, and insurance cards
• Typing correspondence
• Managing phone & foot traffic
• Monitoring, tracking, troubleshooting, and resolving problematic issues to ensure accuracy and completeness of patient accounts
• Adheres to Managed Care Insurance requirements & procedures
• Responsible for verifying and/or obtaining initial authorizations for services for new patients and verifying authorizations & current insurance coverage for existing patients
• Responds to & resolves billing and insurance related inquiries from clients, therapists, and doctors to ensure all necessary authorizations are in place and accurate
• Researches and follows-up on outstanding problematic accounts to expedite collection activities
• Reviews and processes all necessary Prior Approval forms and tracks their status
• Responsible for the verification of charge entry and Revs
• Monitors and correct Clinician and Provider charge entry as well as enters missing Diagnosis as needed
• Participates fully in shared office tasks, including receiving visitors, scheduling appointments, reception duties and filing
• Provides back‑up coverage for other support staff and assists with coverage for other sites as needed
• Required to collect co‑payments, open and close a cash drawer, and balance drawer daily
• Works with patients to book follow‑up appointments and with clinicians to reschedule or cancel patients when requested
• Attends all staff meetings & trainings
• Assists in the training of new personnel, and any other task as requested by Operations Manager

• At least 2 years of office experience
• Typing 40 wpm and handling high volume telephones
• Must be able to multitask and maintain a calm demeanor
• Must possess a sound knowledge of business systems and office procedures
• Excellent customer service skills
• Must be a team player
• Meditech and Allscripts a plus

• High School diploma with emphasis on business related courses
• One year advanced education and training in the business/secretarial/medical field or equivalent experience
• Bilingual in English and Spanish is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

We're striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are:

• Acknowledge
• Listen
• Communicate
• Be Responsive
• Be a Team…