Regional Administrator

Lympha Press is hiring for a Regional Administrator for their office in Chadds Ford, PA!

The Lympha Press Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators in assigned regions.

• Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
• Ensures all necessary medical documentation for the patient case is received timely and accurately.
• Assists with assigning and reassigning patient cases timely.
• Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
• Verifies Therapy Coordinator work hours and patient visits.
• Provides approval for off cycle visits to the patient home on a case-by-case basis.
• Assists with training and education regarding home visit protocols and equipment.
• Collaborates with internal operations teams on order completions and necessary documentation.
• Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
• Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
• Travels as required to service territory needs.

• Customer relationship and product education/training experience.
• Excellent written and verbal communication skills,
• Proven organizational and time management skills,
• Ability to effectively manage multiple tasks,
• Knowledgeable with technology, including but not limited to scheduling, travel and documentation applications and software.
• Self-motivated and self-disciplined; ability to effectively work independently and meet expectations of the role.
• Ability to work with multiple departments to collaboratively facilitate solutions.
• Prior administrative experience preferred but not required.
• Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams)