Intake Specialist - Adult Mental Health, Harrington Hospital Shifts

## Intake Specialist - Adult Mental Health, Harrington Hospital - 40 hours, Opening Shifts Apply:
On-site (100% Onsite):
Webster Campus:
Full time:
Posted 22 Days Ago:
R#
** Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.
**** Exemption Status:
** Non-Exempt
** Hiring Range:**$16.54 - $29.76

Please note that the final offer may vary within this range based on a candidate’s
** experience, skills, qualifications, and internal equity considerations**.
** Schedule Details:
** Monday through Friday
** Scheduled

Hours:

** Early mornings, 6:30a-2:30p. Days may vary. Could be scheduled as five 8 hour shifts, four 10 hour shifts or another configuration to include Saturday mornings from 6:00am-12:00pm. May include later hours during the week. Friday shifts are manditory.
** Shift:
** 4 - Mixed Shift, 8 Hours (United States of America)
*
* Hours:

** 40
* * Cost Center:
** 25080 - 4263 Outpatient Mental Health Svcs This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# #
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Reporting to the Operations Manager, the Intake Specialist performs the day-to-day clerical functions needed to support the  clinical operations of the department. This includes, but not limited to, heavy telephone intake, patient registration, booking  appointments, obtaining client data, identification, and insurance cards, typing correspondence, and managing phone & foot  traffic, monitoring, tracking, troubleshooting, and resolving problematic issues to ensure accuracy and completeness of patient  accounts.

Adheres to Managed Care Insurance requirements & procedures. Responsible for verifying and/or obtaining initial  authorizations for services for new patients and verifying authorizations & current insurance coverage for existing patients.  He/she responds to & resolves billing and insurance related inquiries from clients, therapists, and doctors to ensure all  necessary authorizations are in place and accurate. He/she researches and follows-up on outstanding problematic accounts to  expedite collection activities.

He/she reviews and processes all necessary Prior Approval forms and tracks their status. He/she  is also responsible for the verification of charge entry and Revs. He/she will monitor and correct Clinician and Provider charge  entry as well as enter missing Diagnosis as needed. This position participates fully in shared office tasks, including but not  limited to: receiving visitors, scheduling appointments, reception duties and filing.

Provides back-up coverage for other support  staff and assists with coverage for other sites as needed. The Intake Specialist is required to collect co-payments, open and  close a cash drawer, and balance his/her drawer on a daily basis. He/she is required to work with patients to book follow up  appointments and with clinicians to reschedule or cancel patients when requested.

Attends all staff meetings & trainings.  He/she assists in the training of new personnel, and any other task as requested by Operations Manager.

GENERAL DESCRIPTION:

Reporting to the Operations…