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Senior End User Services Leader: Strategy, SLAs
Job in
Webster, Worcester County, Massachusetts, 01570, USA
Listed on 2026-06-07
Listing for:
Mapfre
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Mapfre is seeking a strategic leader for the End User Services team in Webster, Massachusetts. This role requires extensive experience in IT support leadership, focusing on customer satisfaction, team management, and process optimization.
The ideal candidate will develop a vision aligned with organizational goals, analyzing customer satisfaction data and coaching the team to improve service delivery. We offer competitive health benefits, flexible work options, and a commitment to continuous employee development.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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