ITSM & Disaster Recovery Analyst; ServiceNow
Job in
Webster, Worcester County, Massachusetts, 01570, USA
Listed on 2026-08-31
Listing for:
Mapfre
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
Disaster Recovery IT, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Mapfre seeks an ITSM Analyst to manage and continuously improve IT Service Management processes aligned with ITIL, SRE, and disaster recovery practices. You will coordinate Incident, Problem, Change, and DR activities with limited oversight to strengthen reliability.
You will partner with technical teams, service owners, and stakeholders to reduce risk, improve MTTR, and drive corrective actions with data-driven recommendations.
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