Hardware Customer Success Engineer - Lexington, KY; Hybrid

Customer Success Engineer

Xerox is seeking a highly motivated Customer Success Engineer to join our Customer Success Engineering team. In this role, you will support released products in both manufacturing and customer environments by investigating complex technical issues, collaborating with cross-functional engineering teams, and driving product improvements. This position offers the opportunity to make a direct impact on customer satisfaction, production continuity, and the future evolution of Xerox products.

Play a critical role in supporting products deployed in manufacturing and customer environments.

Collaborate with multidisciplinary engineering, manufacturing, and technical support teams to solve complex technical challenges.

Influence future product improvements by analyzing field performance and customer feedback.

Expand your technical expertise across product design, manufacturing, service, and supply chain operations.

Be part of an innovative, collaborative, and customer-focused engineering organization.

Investigate and resolve complex production and customer issues involving released Xerox products.

Partner with the Technical Support Center (TSC) to troubleshoot unique customer environments and complex engineering challenges.

Collaborate with engineering, manufacturing, supplies, module, and technology teams to identify and implement effective solutions.

Analyze field and factory data to identify trends and recommend product and process improvements.

Support manufacturing and customer environments by making timely engineering decisions that minimize operational impact.

Develop a broad understanding of product performance, manufacturing processes, service operations, and supply chain activities.

Work closely with product development teams to provide feedback that improves future product designs.

Create, review, and maintain engineering documentation to support investigations, corrective actions, and product improvements.

Bachelor's degree in Electrical Engineering or Mechanical Engineering.

Understanding of manufacturing processes and engineering principles.

Ability to create, interpret, and maintain engineering technical documentation.

Strong analytical and problem-solving skills with the ability to investigate complex technical issues.

Excellent project management, organization, and teamwork skills.

Strong verbal and written communication skills with the ability to collaborate across multiple functional teams.

Ability to make sound technical decisions in fast-paced production and customer support environments.

Willingness to travel domestically and internationally as business needs require.

Comprehensive onboarding and product-specific technical training.

Opportunities to collaborate with experienced engineering, manufacturing, and technical support professionals.

Exposure to the complete product lifecycle, from manufacturing through customer deployment and future product development.

Continuous learning and professional development opportunities to strengthen your engineering expertise.

An inclusive work environment that encourages innovation, collaboration, and career growth.

Domestic travel:
Approximately 1–2 trips per year (2–4 days) to support critical customer issues.

International travel:
Approximately 1–2 trips per year (5–14 days) to support manufacturing activities and new product introductions in China and/or Juarez.