Desktop Support EUC L1
Job in
Webster, Monroe County, New York, 14580, USA
Listed on 2026-06-02
Listing for:
Service Global, Inc
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Job Description & How to Apply Below
The scope of the work is mentioned below:
- Onsite support
- Break-fix support
- IMACD Services
- Onsite end-user software support services
- Deskside software Support
- Refresh & Disposal
- Hands & Feet Support
- Warehouse and Technology Support Services
- Provide support for customer-approved end user devices such as desktops, laptops, and printers.
- Provide priority assistance to VIP users when feasible
- Provide IMACD and administrative support-hands and feet for the client. Locations during local business hours for the end-user computing, print and file server, IP telephony, and video conferencing systems.
- Third-party vendor (TPV) and OEM coordination for PCs, laptops, and printers.
- Provide hands-and-feet support on demand for the audiovisual room system in coordination with the collaboration team.
- Provide hands-and-feet support for the IP telephony end-user device, i.e IP telephone, when required.
- Onsite Support Services: IMACD, hardware break/fix support, deskside software support, refresh & disposal, hands & feet support
- Service Requests and IMACDs
- Hardware break/fix support of customer-provided end-user devices.
- Hands and Feet Support for Server Break/Fix.
- End-User Desk-Side Support.
- Knowledge management (SOPs, Troubleshooting Guide)
- Inventory management for client Locations
- The onsite support services shall be provided during local business hours.
- Fluency in the local language as per the geographical and cultural requirement and English speaking to a good standard.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services for the customer.
- Coordinate, plan, and schedule IMACDs with all affected IT functions
Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications
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