Desktop Support Technician

Description
Provide day-to-day technical support for desktops, laptops, mobile devices, and peripherals across office and manufacturing environments
Troubleshoot Windows operating systems, Microsoft 365 applications, and related productivity tools
Support user account management, permissions, and security policies
Collaborate closely with IT team members, production supervisors, engineers, and end users to resolve issues quickly and minimize downtime
Maintain, deploy, and update hardware, including imaging devices, replacing components, and performing routine maintenance
Troubleshoot network connectivity issues and escalate more complex problems to the appropriate teams
Document procedures, incidents, and resolutions to improve team knowledge and operational efficiency
Ensure all work aligns with safety protocols and manufacturing standards

Required Qualifications
Proven experience as a Desktop Technician, IT Support Specialist, or similar role
Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Teams, and Active Directory
Experience collaborating with cross-functional teams and communicating effectively with both technical and non-technical users
Ability to work comfortably in a manufacturing environment, including on the production floor
Solid understanding of hardware troubleshooting, imaging tools, and device lifecycle management
Strong problem-solving skills and a customer-focused mindset
Skills
Desktop, Windows 10, Support, Troubleshooting, Hardware, Windows, Customer service, Technical support, Deployment, Help desk, Office 365, Help desk support, Windows 7, O365, Ticketing system
Job Type & Location
This is a Contract position based out of Webster, NY.
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Webster,NY.
Final date to receive applications
This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use…