More jobs:
Lead Pack
Job in
Webster, Monroe County, New York, 14580, USA
Listed on 2026-06-02
Listing for:
Ruff Day Resort
Full Time
position Listed on 2026-06-02
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Team Lead - Pet Care & Operations
Location: Webster, NY
Reports to: Resort Manager
Role Summary
Ruff Day Resort is looking for a high-energy, detail-oriented Team Lead to join our leadership team. The Team Lead is responsible for supervising daily operations on the floor, ensuring that our "safety-first" protocols are strictly followed, and mentoring our pet care technicians. You will be the "go-to" person for the staff, maintaining a positive environment while ensuring every dog in our care receives the highest quality of attention and structured engagement.
Key Responsibilities
1. Shift Supervision & Staff Mentoring
- Act as the primary point of contact for the staff during shifts, providing clear direction and support.
- Train and onboard new team members on facility protocols, including proper handling techniques and safety standards.
- Model a positive, professional attitude to keep team morale high and operations running smoothly.
- Oversee daily care routines, including feeding, medication administration, and kennel sanitization.
- Ensure all safety standards are met, particularly regarding crate safety and off-leash group play.
- Monitor dog behavior closely, stepping in to manage group dynamics and ensuring all staff are using consistent communication markers with the dogs.
- Assist the Manager with daily task lists, ensuring the facility remains clean, organized, and hazard-free.
- Perform "quality checks" throughout the day to ensure all pets are comfortable, clean, and happy.
- Help coordinate special events, such as themed daycare parties or enrichment activities.
- Assist with check-ins and check-outs, providing detailed and professional updates to pet parents about their dog's day.
- Handle minor customer concerns on the floor with patience and professionalism.
- Experience: At least 1-2 years of experience in a professional pet care setting (daycare, boarding, or veterinary).
- Leadership
Skills:
Previous experience leading a team or acting as a senior staff member is preferred. - Technical Knowledge: Strong understanding of dog body language and safe handling techniques.
- Professionalism: Ability to stay calm and lead by example in a fast-paced, high-activity environment.
- Availability: Must be able to work a flexible schedule, including weekends, holidays, and evenings.
- Competitive Pay & Benefits: Includes health care options, retirement savings, and paid time off for full-time employees.
- Professional Growth: We invest in our leaders through ongoing professional development and training.
- Culture: A supportive, safety-oriented environment that values work-life balance and a shared love for animals.
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