Administrative Assistant​/Front Desk

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers s role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting.

Patient & Front Desk Operations

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.

Scheduling & Administrative Support

• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.

Clinic Coordination

• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

• High school diploma or equivalent.
• Previous experience in a medical office, front desk, or administrative role preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.

Preferred Experience

• Experience in a neurology or specialty medical clinic.
• Knowledge of insurance verification and medical terminology.

• Professional, friendly, and patient-focused demeanor.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in data entry.

Team-oriented with a proactive approach to problem-solving.