Front Desk, Customer Service​/HelpDesk

Overview

Guest Services are the first step in setting a fun and positive tone for the Guest's experience. These Team Members are welcoming and go above and beyond to create a positive experience for our Guests. One of the number one responsibilities is to sell – not the most expensive package, but to communicate the value of park offerings and find the best fit for our Guests, thereby providing the best service.

Monday‑Friday, 10:00 AM – 4:00 PM

Full‑time (consistent weekday hours)

• Assist customers and clients
• Perform general daily operations
• Maintain a clean and organized workspace
• Other duties as needed
• Sell park passes and Memberships, and upsell Guests
• Instruct Guests to watch the safety video before jumping and ensure everyone receives proper wristbands
• Ensure waivers are properly completed
• Work hard to make the park a better place and bring a helpful personality to the team
• Strive to create a positive Guest experience for every Guest
• Know park offerings, programs, pricing, promotions, and upcoming events
• Proactively greet Guests and walk them through the check‑in process
• Handle transactions in a timely and accurate manner
• Ensure all Guests are aware of the park, its different areas, and other park offerings
• Complete transactions and run the café when necessary
• Restock socks, wristbands, merchandise, café products, and other items during downtime
• Organize POS stations, clean Guest areas, bathrooms, and café seating, and complete the nightly Guest Services cleaning checklist
• Other duties as assigned

• Dependable and punctual
• Friendly and professional
• Able to work independently
• Available consistently Monday‑Friday
• Positive attitude and engaging personality
• Team player who respects others and brings a positive attitude to the team
• Strong communication and interpersonal skills
• Ability to work in a busy, fast‑paced environment while remaining calm under pressure
• Accuracy in handling POS transactions
• Calmly resolves Guest complaints

• Steady weekday hours
• Work‑life balance (no evenings or weekends)
• Supportive work environment

$10.00 – $11.00 per hour