Front Desk, Customer Service​/HelpDesk

Front Desk

Guest Services are the first step in setting a fun and positive tone for the Guest's experience. These Team Members are welcoming and go above and beyond to create a positive experience for our Guests. One of the number one responsibility is to sell. Not to sell the most expensive package, but to sell the value of park offerings and find the best fit for our Guests;

thereby providing the best service.

Qualifications

• Positive Attitude:
Engaging and energetic personality who enjoys being around the public and is always smiling.
• Team Player:
Respectful and responsible Team Member who brings a positive attitude to the Team.
• Strong Communication

Skills:

Strong interpersonal communication skills are a must.
• Fast-Paced Environment:
Ability to work in a busy and face-paced environment while remaining calm under pressure.
• Cash Management:
Ability to handle POS transactions accurately and efficiently.
• Resolution Management:
Ability to calmly resolve Guest complaints.

Responsibilities

• Sales:
Sell, sell, sell. A big responsibility of the position is to confidently convey the value of passes and Membership and upsell the Guests.
• C3:
Instruct the Guest to watch the safety video before jumping. Ensures everyone receives proper wristbands (Jumper or observer).
• Waivers:
Ensure waivers have been properly completed.
• Team Player:
Works hard to make the park a better place and brings a helpful personality to the table.
• Guest First Perspective:
Strives to create a positive Guest experience to each and every Guest.
• Park Knowledge:
Aware of park offerings, programs, pricing, promotions, and upcoming events.
• Greeter:
Get out on the floor to proactively meet Guests and walk them through the check-in process.
• Complete Transactions:
Handle transactions in a timely and accurate manner.
• Enhance the Guest

Experience:

Ensure all Guests are aware of the park, the different areas and other park offerings.
• Café:
Complete transactions and run the café when necessary.
• Stock:
During downtime, re-stock socks, wristbands, merchandise, café products, etc.
• Clean:
Organize POS stations and clean Guest areas, including bathrooms and café seating, throughout their shift. Responsible for completing the Guest Services cleaning checklist each night.
• Other Duties as Assigned