Client Service Representative

Client Service Representative

$18 - $20/hr. | +$3/hr. weekend & +$2/hr. overnight differentials | Webster, TX

Are you a passionate Veterinary Client Service Representative ready for a fresh start? Join a team that values your expertise and puts people—and pets—first!

• $18 - $20/hr based on experience and credentials
• + $3/hr. weekend differential offered
• + $2/hr. overnight differential offered

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

• Full Time (2 schedules available)
  • Rotating
    
    Schedule:
    
    
    • Week 1:
      Monday
      - Thursday
      • 2pm - 12am
    • Week 2:
      Sunday, Friday, Saturday
      • 2pm - 2am
  • Set
    
    Schedule:
    
    
    • Monday
      - Friday
      • 10am - 7pm

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

• Exceptional First Impressions: The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast‑paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you are the problem solver we’re looking for.
• Customer Service Excellence: If you have excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages is a plus.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.