Mortgage Loan Officer

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Mortgage Loan Officer is responsible for assisting current and prospective members throughout the mortgage lending process, including application, underwriting, approval, and closing. This role evaluates members' financial needs, recommends appropriate mortgage loan products, and clearly explains loan options, terms, and requirements to support informed decision-making. Success in this position requires maintaining accurate and consistent communication with members, support staff, and management while delivering exceptional member service.

The Mortgage Loan Officer must possess a thorough understanding of mortgage lending regulations, compliance requirements, and internal lending procedures. This professional serves as a trusted advisor, ensuring a seamless lending experience while maintaining adherence to all applicable legal and regulatory guidelines.

Willingness and ability to exhibit Wellby Core Values every day. Works with purpose and is driven to provide the best team member experience. Meet with prospective member borrowers. Request, review, and analyze member applicants' credit and financial data. Determine members' financing objectives and goals. Present the appropriate products and programs to the members and explain the guidelines. Discuss interest rate pricing as required.

Identify appropriate opportunities to sell additional loan products. Collect all necessary supporting loan documentation as required to proceed with the application through the loan process. Work with compliance and underwriting to ensure any outstanding loan conditions are met. Provide ongoing communication with the Member throughout the process, up to and including loan closing details and instructions. Ensure an exceptional service experience for the Member throughout the mortgage application process.

Comply with applicable consumer laws, regulations, company guidelines, etc. Complete all necessary training and licensing. Maintain a thorough knowledge of offered lending programs, policies, procedures, and regulatory requirements. Maintain the confidentiality of all information processed. Achieve mutually agreed upon personal production goals determined by mortgage management. Perform all job functions in accordance with the credit union's mortgage lending policies and procedures.

Prepare, complete, and submit required reporting requirements as determined by mortgage management. Work effectively in the organization’s loan origination system Work to ensure accountability and compliance with all applicable laws and regulations concerning mortgage lending. Manage multiple loan submissions and meet required deadlines for each loan. Perform mathematical calculations accurately and efficiently, including decimal computations, rate calculations, percentages, and other lending-related calculations.

Drives to vendor locations and Wellby branch locations Performs other duties as assigned.

Knowledge of Wellby's organizational functions and general operating policies and procedures. Knowledge of general office practices and procedures, business English, spelling, and punctuation. Knowledge of personal computer, utilizing Microsoft Office Suite and other software. Knowledge and understanding of mortgage pricing and rate sheets. Knowledge and understanding of mortgage products and guidelines. Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications,…