Medical Assistant II - Clear Lake Women's Specialty Care

Minimum Qualifications:

High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required.

Job Summary:

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area. The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Medical Assistant II has advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Preferred Qualifications:

Women's experience is preferred.

Job Duties:

* Perform as Medical Assistant

* Able to effectively identify problems and determine solutions.

* Understand clinic flow to maximize clinic usage to meet patient needs.

* Assists with patient flow within assigned outpatient clinic setting.

* Responds in a timely manner to call-lights.

* Provides comfort measures to patient / family.

* Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.

* Obtains vital signs. Appropriately documents chief complaint and reason for visit.

* Uses aseptic techniques and infection control measures in the performance of duties.

* Accurately collects excretory specimens, such as urine and feces.

* Obtains blood samples by venipuncture.

* Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.

* Measures and records intake and output as ordered.

* Prepares and assists patients undergoing treatments, examinations, and procedures.

* Recognizes patient care priorities, treatment plan, objectives, and potential crisis.

* Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.

* Recognizes and communicates patient needs and unusual occurrences with patients / families.

* The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.

* Safely and properly administers medications as assigned.

* Accurately documents / communicates interventions and measurements.

* Communicates relevant information to appropriate health care provider.

* Under supervision, completes accurate, concise, and legible documentation on patient clinic record.

* Assist with medication reconciliation as required.

* Assists in the maintenance of equipment, supplies, and the environment.

* Assists in maintaining a clean and safe environment.

* Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.

* Cleans equipment and returns to its proper place.

* Reports equipment and supplies needing replaced or repaired.

* Stocks rooms, carts, cabinets, etc. as assigned / requested.

* Respects and supports patient rights.

* Serves as patient / family advocate.

* Practices principles of patient and employee confidentiality.

* Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.

* Practices positive customer peer relations.

* Consistently communicates in a professional and courteous manner.

* Reports and seeks assistance in dealing with guest complaints / concerns.

* Establishes and maintains a positive rapport with patient / family and co-workers.

* Consistently responds to customer requests / needs in an appropriate manner.

* Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.

* Demonstrates acceptable productivity and practices cost containment.

* Prioritizes and completes all work in an effective and efficient manner.

* Demonstrates initiative, resourcefulness, and flexibility.

* Effectively and efficiently uses time, equipment, and supplies.

* Functions as an interdependent and supportive team member.

* Provides support and assistance, as appropriate.

* With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.

* Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.

* Accepts responsibility for own growth / development.

* Participates in in-services and ongoing education programs.

* Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.

* Exchanges constructive feedback with peers and others.

* Conducts self-evaluation and participates in developmental goal setting.

* Patient Centered Medical Home Medical Assistant

* All Medical Assistant Essential Job Functions, and

* Contributes to the partnership among…