Surgery Coordinator

Surgery Coordinator role at Eye South Partners

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority at Coastal Eye Associates. All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine.

The Surgery Coordinator is responsible for surgery coordination and education of services for our patients. Duties include premium services conversion, surgery scheduling, paperwork, and patient coordination of all procedures provided by our doctors.

• Responsible for the premium services conversion rate of our patients.
• Provides patients with pre‑op and postoperative counseling.
• Schedule appointment dates/times for patients and physicians using a computerized scheduling system and assist patients in compliance with pre‑op and post‑op regimens.
• Interact with patients, physicians, and other staff, both within the clinic/ASC and at outside facilities, providing accurate, timely and responsive information.
• Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provide accurate, thorough, and complete documentation of all information pertinent to patient treatment.
• Returns and responds to all calls relating to scheduling.
• Ensures any necessary medical clearances are obtained by the patient prior to surgery.
• Knowledgeable regarding co‑management with referring providers and ensures compliance with the scheduling of post‑operative visits. Communicates with referring providers as needed.
• Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add‑on patients. Reschedules appointments as needed.
• Helps with other ancillary tasks including following up with patients that no‑show or cancel surgical appointments, sending H&P orders and consents to outside hospitals, updating surgical scheduler protocol handbook, editing consents and documents as processes change, and conducting training sessions with our physicians.
• Act calmly and effectively in a busy or stressful situation.
• Adhere to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.
• Establish and maintain effective working relationships with managers and peers.
• Maintain HIPAA, Compliance, OSHA knowledge and adherence.
• Work well under pressure with minimal supervision, exercising initiative, judgment, discretion and decision‑making to achieve practice objectives.

• AA/BA/BS degree or combination of relevant work experience.
• Minimum 2 years of experience as a Surgery Coordinator, preferably for an ophthalmology physician.
• Experience with EMR software (ophthalmology specific software preferred).
• Experience with patient customer service and familiarity with obtaining authorizations and referrals.
• Knowledge of contracted insurance plans and procedures.
• Ability to work with Excel, Word, and medical software.
• Excellent oral/written communication and analytical skills.
• Ability to travel to all our locations as needed.
• Ability to multi‑task efficiently and effectively.
• Highly flexible and able to accommodate changing needs of the office.

• Clinical background.

• Medical
• Dental
• Vision
• 401(k) with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

Eye South Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.