IT Manager

Position Summary

The IT Manager is responsible for overseeing the credit union’s information technology infrastructure, including both cloud-based and on‑premises systems. This role leads and manages a team of IT professionals and partners closely with business units to ensure the security, availability, and reliability of all IT systems. The IT Manager develops and implements IT policies, procedures, and best practices, and ensures technology operations support organizational goals while meeting security and regulatory requirements.

• Willingness and ability to exhibit Wellby Core Values every day.
• Works with purpose and is driven to provide the best team member experience.
• Lead and manage the IT team to ensure the efficient operation, maintenance, and support of the credit union’s information technology systems.
• Develop, implement, and maintain IT policies, procedures, and best practices to ensure the security, availability, and reliability of IT infrastructure.
• Plan, coordinate, and oversee the implementation of new IT projects, system upgrades, and technology initiatives.
• Assist in the development and administration of the IT department budget, including planning for hardware, software, licensing, and maintenance contracts.
• Evaluate existing IT systems and infrastructure to identify risks, inefficiencies, and opportunities for improvement.
• Monitor system performance and reliability and recommend enhancements or upgrades to support operational and business needs.
• Stay current with emerging technologies, industry trends, and best practices, and recommend appropriate technology solutions for the credit union.
• Ensure compliance with applicable laws, regulations, and industry standards related to information security, data privacy, and IT operations.
• Perform other related duties as assigned.

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of general office practices and procedures, business English, spelling, and punctuation.
• Knowledge of personal computers, utilizing Microsoft Office Suite and other software.
• Knowledge of information technology systems, including application architecture and design, computer hardware, operating systems, and enterprise software, with an understanding of their capabilities, limitations, and interoperability.
• Knowledge of IT governance, best practices, and regulatory requirements applicable to financial institutions, including risk management, compliance, and audit standards.
• Knowledge of network and information security principles, including authentication, authorization, encryption, intrusion detection/prevention, and secure system design.
• Knowledge of IT infrastructure components, including network architecture, servers, databases, and cloud-based platforms (IaaS, PaaS, SaaS).
• Knowledge of IT project management methodologies, including Agile and Waterfall, and their application to system development, implementation, and operational initiatives.
• Knowledge of emerging technologies, such as artificial intelligence, machine learning, and blockchain, and their potential business and operational applications within the credit union or financial services industry.
• Skill in project management, including the ability to plan, coordinate, and prioritize multiple tasks and initiatives while consistently meeting deadlines.
• Skill in problem‑solving and analytical thinking, with the ability to quickly assess issues, identify root causes, and implement effective IT solutions.
• Skill in vendor management, including negotiating contracts, managing third‑party relationships, and ensuring vendor performance aligns with organizational requirements.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Ability to communicate complex technical information clearly and effectively in plain language to non‑technical stakeholders.
• Ability to organize, supervise, and direct a multi‑functional data processing or information technology…