IT Support Analyst II

KULR Technology Group is a publicly traded company (NYSE: KULR) with a vibrant startup dynamic, headquartered in Houston, TX. Our mission is developing energy management platforms to accelerate the global transition to a circular electrification economy. We create sustainable solutions that benefit humanity using space proven engineering, making the world of batteries and electronics cooler, lighter, and safer. We operate in four verticals: e-mobility, environmental/energy storage, industrial/consumer tools, and aerospace/defense.

Our technologies have been deployed by NASA, including applications on the Space Station and Mars Rover.

Job Title:

IT Support Analyst II

FLSA Status:
Exempt

Salary: $78,200

Reports to:

IT Manager

Location:

Onsite.

KULR Technology

Location:

Houston

Travel:
Frequent travel required between local work locations. Other travel requirement as needed.

Position Overview:

The IT Support Analyst is responsible for delivering responsive, high-quality technical support to end users while ensuring the reliable administration, security, and lifecycle management of company technology assets. Serving as the first point of contact for IT support, this role provides troubleshooting for hardware, software, Microsoft 365 applications, identity and access management, and endpoint devices while maintaining a strong focus on customer service and minimizing business disruption.

The IT Support Analyst plays a critical role in enabling employee productivity by resolving technical issues efficiently and providing a positive support experience.

In addition to daily support responsibilities, the IT Support Analyst contributes to the stability and continuous improvement of the organization's IT environment through disciplined documentation, standardized processes, and adherence to change management procedures. This position is responsible for maintaining accurate technical documentation, supporting infrastructure initiatives, and ensuring endpoint configurations comply with established standards. Success in this role requires strong technical troubleshooting skills, exceptional organizational abilities, a documentation-first mindset, and a proactive, service-oriented approach to supporting users and maintaining secure, reliable IT operations.

Functions:

* Provide first-level technical support for hardware, software, operating systems, mobile devices, printers, and Microsoft 365 applications by diagnosing and resolving end-user issues in a timely and professional manner.

* Manage the complete lifecycle of company endpoint devices, including asset inventory, imaging, configuration, deployment, maintenance, troubleshooting, repairs, and equipment replacement.

* Administer user accounts and Identity and Access Management (IAM) functions, including onboarding and offboarding employees, password resets, Multi-Factor Authentication (MFA), security group management, and Microsoft Entra .

* Support and maintain Microsoft 365 services, including Outlook, Teams, Word, Excel, SharePoint permissions, licensing, and user mailbox administration to ensure business continuity.

* Create, maintain, and continuously improve Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles to promote consistent service delivery and operational efficiency.

* Accurately document all service requests, troubleshooting activities, resolutions, and system changes within the IT service management platform, ensuring complete and searchable support records.

* Follow established IT governance, security standards, and change management procedures by adhering to approved system configurations, submitting change requests for non-standard deployments, and maintaining compliance with organizational policies.

* Participate in IT infrastructure projects, system upgrades, hardware refresh initiatives, and after-hours maintenance activities as assigned, while providing exceptional customer service and contributing to the continuous improvement of IT operations.

* Other job-related duties as assigned.

Supervisory Responsibilities:

N/A

REQUIREMENTS

Education & Experience:

* Bachelor's degree in Information Technology, Computer Science,…