IT Operations Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Position Summary The IT Operations Specialist supports the day-to-day operations of Wellby's Cloud Systems Administration, IT Security, and Service Desk functions. Responsibilities include assisting with systems administration, identity and access management processes, cybersecurity and compliance activities, end-user support, and technology deployments. Working collaboratively across multiple technology disciplines, this role helps maintain secure, reliable, and efficient technology services while supporting the organization's operational and regulatory requirements.
Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works with purpose and is driven to provide the best team member experience.
• Support the administration and operation of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other related cloud technologies.
• Assist with the installation, configuration, maintenance, and troubleshooting of software, hardware, and enterprise technology solutions.
• Support user account administration, access management, system security controls, and data backup processes in accordance with established policies and procedures.
• Develop and maintain basic Power Shell scripts and automation solutions to improve operational efficiency and support routine administrative tasks.
• Create and maintain technical documentation, knowledge base articles, standard operating procedures, and system configuration records.
• Support patch management activities and monitor software and hardware life cycles to ensure systems remain compliant and supported.
• Promote security awareness by assisting with cybersecurity education, training initiatives, and communication of security best practices throughout the organization.
• Support efforts to safeguard sensitive, confidential, and regulated data by assisting with access control monitoring and security-related activities.
• Assist in the implementation, enforcement, and monitoring of information security policies, standards, and procedures, including reporting potential violations for review.
• Participate in cybersecurity risk assessments, audits, examinations, and compliance reviews to support organizational security and regulatory requirements.
• Maintain awareness of Bank Secrecy Act (BSA) requirements, report suspicious activity to the BSA Officer as appropriate, and complete all required annual BSA training.
• Serve as a secondary escalation resource for complex Service Desk incidents and requests, assisting in the resolution of advanced technical issues.
• Travel to branch and administrative office locations as needed to provide technical support, equipment deployment, and onsite troubleshooting services.
• Coordinate and perform PC deployment, desktop imaging, workstation setup, and device delivery activities for new and existing employees.
• Install, configure, and support printers, peripherals, desktop equipment, and other technology assets at branch and administrative locations.
• Support Identity and Access Management (IAM) processes, including joiner, mover, and leaver activities, user provisioning, role changes, and deprovisioning activities.
• Assist with periodic user access reviews, compliance audits, and access certification activities to support internal and regulatory requirements.
• Support user account administration and technology asset management processes, including inventory tracking and lifecycle management activities.
• Assist with system recovery efforts, outage response activities, and downtime procedures to support business continuity and minimize…