Service Manager

Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff, leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

Alongside the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance and construction/rehabilitation projects for an apartment community. The Service Manager supervises the maintenance staff, leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

Community Manager and Regional Maintenance Supervisor

Under direction from the Community Manager, the Service Manager supervises all maintenance personnel, including housekeepers.

• Supervises, trains, and schedules maintenance activities for the apartment community and maintenance staff under the direction of the Community Manager.
• Coordinates, schedules, and responds to resident/management requests and work orders for occupied units.
• Coordinates, schedules, and prepares vacant apartment units for move‑in.
• Coordinates and schedules appropriate safety and skills training for maintenance employees.
• Identifies and corrects hazardous property conditions that could place the property in a liability position.
• Orders supplies and manages the maintenance budget.
• Coordinates, schedules, and performs preventative maintenance on equipment and units.

• High school diploma or equivalent.
• Five years of multi‑family experience or an equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/permits required by city or state to perform job responsibilities.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

• Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make‑ready.
• Ability to operate common maintenance related tools including key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Ability to apply common sense and understanding to carry out instructions and plans.
• Excellent interpersonal skills; interacts regularly with residents, vendors, contractors, all levels of employees, and clients.
• Proficiency in reading and writing in English to read diagrams, meters, instructions, write reports, etc.
• Proficiency in using property management software(s) and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
• Basic knowledge of OSHA requirements and local, city and state ordinances.
• Must supply own hand tools.