Veterinary Technician Supervisor, Emergency & Critical Care

Veterinary Technician Supervisor, Emergency & Critical Care

Salary: $70,000 - $75,000 | Gulf Coast Veterinary Specialists
- Nasa Parkway | Webster, TX

We are seeking a ER/CC Technician Supervisor who is a dynamic leader with a proven track record of success, to oversee emergency veterinary technicians in a busy and fast paced emergency animal hospital. In addition to its flagship hospital, GCVS proudly serves the community through its satellite location in Webster, Gulf Coast Veterinary Specialist
- Nasa Parkway, extending access to specialty expertise and high-quality veterinary care closer to home. Equipped with advanced technology and supported by a collaborative team of veterinary professionals, the Webster hospital reflects GCVS's ongoing commitment to improving outcomes for pets while meeting the evolving needs of the communities it serves.

Compensation:

• $70,000 - $75,000 annually, based on experience and skillset

Full-Time Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule:

• Full Time
• Schedule:
  
  TBD
• Schedule will vary to accommodate needs of a busy 24/7 ER department

The ER/CC Technician Supervisor is responsible for the standards of medical care, daily functions and efficiency, as well as the long-term goals and growth of the emergency technical staff for Gulf Coast Veterinary Specialists
- Nasa Parkway (GCVS-NP) in Webster, TX. In addition, the Supervisor will manage and supervise the staff to ensure the high-quality standards of GCVS-NP are always met. This is a split role: 75% technical, 25% administrative.

• Oversight of up to 20 employees
• Maintains and monitors recruitment platform for all open emergency technical positions.
• Recruits new employees and participates in the selection process.
• Oversees the completion of employee orientation, training and annual performance appraisals.
• Coaches and mentors employees and identifies continuous learning and skill building needs alongside the Learning and Development team.
• Assists with the implementation of performance-based incentive and rewards and recognition programs.
• Assists with mediation of conflict and maintains employee morale.
• Tracks and maintains current licensures for all RVTs.
• Works closely with the Hospital Director to oversee staffing needs including hiring, training, disciplining and terminating as required.

• Assists and participates in the daily oversight of hospital functions pertaining to technical staff.
• Oversees technical staffing and scheduling via Dayforce to strategically plan and schedule support staff.
• Partners with the Hospital Director to continuously drive the hospital to maximize growth and revenue potential by optimizing technical staff scheduling.
• Partners with the Hospital Director to ensure OSHA and hospital safety standards and annual training are maintained within the respective department.
• Partners with Hospital Director to review incident reporting and risk management to perform root analysis and develop technical staff training.

• Oversees all aspects of technical staff payroll processes.
• Manage missed punches, PTO, CE days, Bereavement and Sick time for technical staff.
• Partners with the HD/Specialty Supervisor in oversight of inventory for specified departments.
• Submits expenses as necessary for processing.
• Oversees staff labor as compared to budget alongside Hospital Director.

• Remains current on all facets and features of EzVet & Smartflow (hospital operating system).
• Communicates as necessary with Emergency technical staff regarding planned updates, shutdowns, equipment replacement/upgrades, etc.
• Maintain technical staff training for hospital operating systems.

• Works closely with the Hospital Director in all areas of employee resource management including recruiting, candidate interviews, candidate selection, and pre-hire processes.
• Works closely with hospital team leaders in reviewing/discussing employee performance concerns. Maintains employee management and disciplinary documentation.
• Maintains annual employee calendars of paid time, CE funds used, uniform allowances and keeps employees informed of account balances.

• 3-5 years of Supervisory experience in a veterinary setting required.
• Minimum of 5 years' experience as a veterinary technician in an Emergency or Specialty environment
• Experience as a Licensed Technician in a tertiary Veterinary setting strongly preferred.
• Strong administrative and managerial skills with a positive, adaptable attitude.
• Detail-oriented yet able to see the big picture.
• Maintains confidentiality and handles animals with care and skill.
• Proficient in veterinary procedures (CPR, blood-draws, medication…