Assistant Community Manager

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes many properties nationwide across the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

We are a fast‑growing company composed of talented individuals from diverse backgrounds who drive innovation and results for clients and communities across the U.S. At Asset Living, we believe “Together We Lead, Together We Succeed.” We empower each other to lead by example, collaborate, and evolve, and we are committed to creating a culture where every voice is heard and every idea is valued.

We have been recognized as one of the nation’s Best and Brightest Places to Work and ranked in the top 50 NMHC professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

The Assistant Community Manager works under the supervision of the Community Manager to oversee the everyday operations and financial functions of the housing community. This role plays a vital part in delinquency and rent collection to optimize the property’s cash flow and financial position. The assistant manages all phases of operations—including personnel, leasing, maintenance, financial, administration, and risk management—in the absence of the Community Manager.

The on‑site leader supervises all aspects of the property and staff to ensure compliance with company policies, safety and fair‑housing guidelines, and liability concerns.

• Post all payments and income received from applicants, current residents, and non‑current residents accurately, timely, and efficiently.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, preparing late notices and filing evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post charges to resident and non‑current resident accounts, including bill back of utilities where applicable.
• Conduct all end‑of‑month closing procedures and reporting.
• Maintain accurate, organized records and audit resident files for accuracy.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

• Regular/daily on‑site attendance is required.
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff.
• Provide ongoing training, coaching, counseling, and guidance to ensure staff effectiveness and compliance with Asset training benchmarks.
• Promote harmony and quality job performance through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Strategic leasing management, ensuring effective leasing techniques, follow‑up procedures, lease signing, documentation, and accurate reporting.
• Implement marketing strategies and systems as outlined in the annual marketing plan.
• Address resident complaints, concerns, and requests to maintain resident satisfaction.
• Develop and implement resident retention programs such as resident functions, special promotions, and monthly newsletters.
• Show, lease, and move in prospective residents effectively.

• Manage excellent customer service and monitor maintenance service request turnaround and responsiveness.
• Maintain property appearance and ensure repairs are completed promptly, involving regular property inspections and tours.
• Assist in supervising all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically, obtaining bids and pricing from vendors and contractors.

• High School Diploma or Equivalent; bachelor’s degree preferred, or two years’ experience in the housing…