Assistant Manager

Assistant Manager

Position Summary:

Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.

Key Duties/Responsibilities:

* Constantly sets the example by maintaining visibility and interacting with guests.

* Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.

* Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.

* Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.

* Interacts effectively with diverse groups of people and does not have or display any biases.

* Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.

* Treats all employees with care and respect.

* Motivates and inspires employees to achieve high performance while adhering to Company procedures.

* Provides feedback and recognition. Willingly accepts feedback from management.

* Actively listens and communicates timely, clearly, and accurately with management team and team members.

* Remains calm when challenged or placed under pressure.

* Values effective job performance and ensures restaurant team receives recognition and expression of gratitude.

* Recruits, selects, trains, develops and evaluates restaurant employees.

* Monitors staffing levels to ensure sufficient development and talent.

* Ensures systems for training employees on workstations are fully implemented and adhered to.

* Identifies and develops internal candidates for management and Team Leader positions.

* Recognizes and rewards employees appropriately.

* Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.

* Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period.

* Develops and executes action plans to increase restaurant sales and profitability.

* Monitors costs and ensures adherence to budgets and restaurant goals.

* Makes decisions based on experience, policy and procedures, alignment with Jackiana LLC, Jacksouth, LLC, Jackolina, LLC, and Jack in the Box in good standing with the community.

Qualifications:

* Internal promote preferred (already meets the requirements for Team Member, Team Leader; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).

* High School Diploma/Equivalency.

* Minimum of 6 months JIB or like experience.

* 100% certified in all workstations.

* Excellent interpersonal skills.

* At least 18 years old.

* Must complete any and all Assistant Manager training classes.

* Must attain Serv Safe certification or other as required.

* Ability to perform and understand basic math concepts.

* Proven analytical skills.

* Good organization and planning skills.

* Must be able to work 40 hours per week depending upon the needs of the business.

* Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.