Sales and Service Technician

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care. The SST is primarily responsible for serving the customer through assessing needs, recommending appropriate products and services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals will learn all aspects of store operations and effectively flex between interacting with customers and completing basic vehicle service tasks as required.

Pay Range: $16.00 – $23.90 per hour.

• Customer service, sales and customer issue resolution – 75% of time.
• Basic vehicle service tasks such as oil, tire and fluid changes – 25% of time.
• Store operations including opening/closing, inventory management and displays as needed.

• May assist the Manager or act as Manager‑On‑Duty in certain circumstances.
• Learn all aspects of store operations and flex between front‑shop and back‑shop tasks.

• High school diploma or equivalent.
• Valid automobile driver’s license.
• Customer‑service orientation and a growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

• Two‑year degree or non‑traditional education through training program completion, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience (a plus).
• Previous management or supervisory experience (a plus).

• Medical, Dental and Vision coverage starting day one.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• Daily pay program available.
• Supportive onboarding experience.
• Opportunities for development, training and mentorship.
• Corporate social responsibility activities.
• Diverse and inclusive team environment.

Bridgestone is proud to be an Equal Employment Opportunity employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and expression, genetic information, veteran status, and any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.