Customer Care Specialist; Part-Time and Temporary

Part-Time and Temporary | Onsite | Webster, TX

The Bio Dude is hiring a Customer Care Specialist to support our retail customers, maintain inventory accuracy, and help deliver an exceptional in-store and remote customer experience. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment—especially if you have an interest in reptiles and amphibians.

• Provide friendly, knowledgeable customer service in-store, by phone, and via email
• Assist customers with product selection and reptile/amphibian care guidance
• Accurately process sales transactions, returns, and exchanges
• Maintain inventory accuracy, restock shelves, and keep the store clean and organized
• Track customer interactions and ensure timely follow-up and issue resolution
• Assist with inventory tracking, loss prevention, and operational reporting
• Support marketing initiatives, promotions, and in-store events
• Stay current on product updates and reptile care best practices
• Follow OSHA safety standards and company policies
• Participate in ongoing training and development
• Opportunity to assist with trade shows and special events

• Shopify, SKULabs, Front, Nextiva
• Slack, Google Workspace, Microsoft Office
• Inventory kiosks and POS systems
• Social media and basic website support tools

• Part-time,