Inside Sales & Technical Support

Job #: 39332

Inside Sales & Technical Support

Temp to Hire; up to 80K

South Houston; must reside close to 77598

Skilled in industrial market selling or supporting technical products such as safety relief valves, control valves, steam traps or triple offset butterfly valves A MUST

Knowledge of control valve, steam equipment and or safety relief valves, ASME code, API, and valve sizing software is a plus

• Answer incoming customer service emails, review incoming RFQ’s, and analyze customer specifications and requirements for suitability with products via review of customer supplied technical data; promote a strong customer service image to customers
• Provide exemplary customer service, insuring quotes and orders are done efficiently by providing product technical support, quotations and product datasheets
• Provide customer and sales support assistance with both commercial and technical issues and works closely with intercompany departments to support customer requirements
• Assist sales personnel, distributors, and end-users to ensure order accuracy and proper order flow in order to meet delivery commitments
• Maintain and update CRM database and input customer data; maintain accurate and organized records
• Remain knowledgeable of company’s products, market, industry trends and competitors
• Gain and retain extensive product selection application knowledge and detailed comprehension of customer's requirements

• Bachelor’s Degree in Business Management, Engineering, and/or related field or 3 to 5 years related industrial experience; experience in inside sales/customer service role is a plus
• Positive and assertive attitude with excellent outgoing interpersonal skills, team spirit, strong work ethic and commitment to personal development and learning
• High volume with multiple competing priorities and customer requests
• Work independently with excellent time management and organizational skills
• Communicate in English technical concepts and designs clearly both verbally and in writing
• Intermediate Microsoft Office Suite;
  Spanish or German language A PLUS

• Reports to Inside Sales Manager
• Must have current, valid driver’s license and acceptable driving record at all times
• 401K with employer contribution, vacation and holiday pay, Medical, Dental, Vision, Life, and Disability Coverage, and sales and expense budget
• Friendly and Family Oriented Work Environment
• Must pass national criminal background check and 10-panel drug screen