Crisis Case Manager at Bay Area Turning Point Inc. Webster, TX

Position Overview

Crisis Case Manager A is responsible for providing direct support to victims of domestic and sexual violence. Assist shelter residents with setting and achieving goals that lead to recovery and self‑sufficiency, including identifying and connecting clients to victim assistance needs, resources and referrals for counseling, legal and medical intervention.

Hours: Sunday – Off, Monday 8:30 am – 5:30 pm, Tuesday 10 am – 7 pm, Wednesday 8:30 am – 5:30 pm, Thursday 8:30 am – 5:30 pm, Friday 8:30 am – 5:30 pm, Saturday – Off.

• Ensure each new resident has completed case management within 72 hours of intake and is available for at least one weekly session thereafter for goal setting and safety planning.
• Conduct case management with shelter residents, including goal setting for recovery and self‑sufficiency, addressing physical, mental, and emotional wellness and other necessary services.
• Provide an initial assessment to all families entering the shelter program for interest and connection to BATP’s Early Childhood Resiliency Program to address counseling and medical intervention needs.
• Provide direct referrals for counseling and medical intervention with a concentration for children ages 0–8 to BATP’s Early Childhood Resiliency Program.
• Provide victim information to shelter clients, including referrals to the legal assistance/advocacy staff as appropriate.
• Maintain accurate documentation and records of casework activities.
• Provide crisis intervention assistance to residents and prospective residents.
• Collaborate with other public resources to obtain the best results possible for each family.
• Assist residents with transportation as needed.
• Assist with coordinating events, workshops and programs for residents.
• Assist with providing coverage for the 24‑hour shelter facility and crisis hotline.
• Serve as an advocate on‑call for both non‑residential and residential assistance on a rotation schedule.
• Attend staff meetings and assigned network meetings monthly.
• Other duties as assigned.

• Minimum of 2 years of case management or related experience.

• 4‑year degree in a related field—psychology, sociology, social work, human services—or 6 years of evidenced successful experience in a related setting.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/automobile insurance coverage/be insurable/ have at least three years of verifiable driving experience.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

• Computer knowledge of programs including Microsoft Office Suite.
• Demonstrate leadership, communication, and problem‑solving skills in a manner that encourages and empowers residents to seek remedies for positive changes.
• Sensitivity regarding the issues of family violence and sexual assault and ability to remain calm in crisis situations.
• Ability to demonstrate critical thinking skills to assist with in‑the‑moment issues or crises.
• Ability to work in a residential program and understand the dynamics of communal living.
• Adherence to Bay Area Turning Point’s (BATP) Confidentiality Policy and the Agency’s Mission Statement of Philosophy.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation.

NOTE:

It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12‑month period.